=Salesforce.com Integration Guide=
Introduction
*[[sfdc-integration-guide/Purpose | Purpose]]
*[[sfdc-integration-guide/Audience | Audience]]
*[[sfdc-integration-guide/IntegrationScope | Integration Scope]]
Integration Steps
*[[sfdc-integration-guide/Prerequisites | Prerequisites]]
*[[sfdc-integration-guide/InstallingaManagedPackage | Installing a Managed Package]]
*[[sfdc-integration-guide/ConfiguringCallCenterParameters | Configuring Call Center Parameters]]
*[[sfdc-integration-guide/EnablingSingleSign-On | Enabling Single Sign-On]]
*[[sfdc-integration-guide/EnablingAccesstoSFDCDatafromScenarios | Enabling Access to SFDC Data from Scenarios]]
*[[sfdc-integration-guide/ImportingCallingListsandExportingCampaignResults | Importing Calling Lists and Exporting Campaign Results]]
*[[sfdc-integration-guide/CustomizingSFDCActivityObjects | Customizing SFDC Activity Objects]]
*[[sfdc-integration-guide/ConfiguringSFDCDataScreen-popforOutboundPreviewCampaigns | Configuring SFDC Data Screen-pop for Outbound Preview Campaigns]]
Frequently Asked Questions
*[[sfdc-integration-guide/SearchingforacontactusingtheSalesforce.comSearchblock | Searching for a contact using the Salesforce.com Search block]]
*[[sfdc-integration-guide/Locatingorcreatingthescreen-popURLsforanSFDCObject | Locating or creating the screen-pop URLs for an SFDC Object]]
*[[sfdc-integration-guide/PreventingtheSalesforce.comscreenpopsfromopeninganothertab | Preventing the Salesforce.com screenpops from opening another tab]]
*[[sfdc-integration-guide/EnablingtheServiceConsole(orServiceCloud) | Enabling the Service Console (or Service Cloud)]]