=Salesforce.com Integration Guide= Introduction *[[sfdc-integration-guide/Purpose | Purpose]] *[[sfdc-integration-guide/Audience | Audience]] *[[sfdc-integration-guide/IntegrationScope | Integration Scope]] Integration Steps *[[sfdc-integration-guide/Prerequisites | Prerequisites]] *[[sfdc-integration-guide/InstallingaManagedPackage | Installing a Managed Package]] *[[sfdc-integration-guide/ConfiguringCallCenterParameters | Configuring Call Center Parameters]] *[[sfdc-integration-guide/EnablingSingleSign-On | Enabling Single Sign-On]] *[[sfdc-integration-guide/EnablingAccesstoSFDCDatafromScenarios | Enabling Access to SFDC Data from Scenarios]] *[[sfdc-integration-guide/ImportingCallingListsandExportingCampaignResults | Importing Calling Lists and Exporting Campaign Results]] *[[sfdc-integration-guide/CustomizingSFDCActivityObjects | Customizing SFDC Activity Objects]] *[[sfdc-integration-guide/ConfiguringSFDCDataScreen-popforOutboundPreviewCampaigns | Configuring SFDC Data Screen-pop for Outbound Preview Campaigns]] Frequently Asked Questions *[[sfdc-integration-guide/SearchingforacontactusingtheSalesforce.comSearchblock | Searching for a contact using the Salesforce.com Search block]] *[[sfdc-integration-guide/Locatingorcreatingthescreen-popURLsforanSFDCObject | Locating or creating the screen-pop URLs for an SFDC Object]] *[[sfdc-integration-guide/PreventingtheSalesforce.comscreenpopsfromopeninganothertab | Preventing the Salesforce.com screenpops from opening another tab]] *[[sfdc-integration-guide/EnablingtheServiceConsole(orServiceCloud) | Enabling the Service Console (or Service Cloud)]]