From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Pause Call and Screen Recording
- Resume Call and Screen Recording
- Callback
Desktop JavaScript API Specification
Purpose
The Bright Pattern Contact Center Desktop JavaScript API Specification describes the Desktop JavaScript API that provides access to a number of functions of the Bright Pattern Contact Center Agent Desktop application from the web pages or IFrames loaded into this application from other domains.
For general information about the Bright Pattern Contact Center Agent Desktop application, see the Agent Guide. For information about loading web pages into Agent Desktop from scenarios, see the Scenario Builder Reference Guide, section Web Screen Pop block.