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About FAQ

Frequently Asked Questions (FAQ) contains real questions asked by Bright Pattern customers and clients, which have been answered by Bright Pattern's Customer Success team and Support team. Questions are organized by application and/or topic.

You may browse and view topics by clicking on the links that appear on the

• menu on the left-hand side of the page
• Topics list below
• FAQ Category page.

Bright Pattern also offers video tutorials for select topics. See section Video Tutorials of FAQ.

You can refer to these questions and answers, as well as Bright Pattern's dedicated manuals, guides, and tutorials, for ideas on how to solve common issues. If you do not find what you are looking for, you may contact Bright Pattern for assistance.

Topics

Agent Desktop

• After Call Work
• Rejecting Calls
• Not Ready
• Outbound Calls
• Queue
• Selecting Services
• Voicemail

Contact Center Administrator

• Callback
• Caller ID
• Email
• Email SMTP Settings
• Exporting Recordings
• Help Screens
• Hold Music
• Outbound Campaigns
• Recordings
• Recovering Past Recordings
• Scenarios
• Skills
• Supervisors
• Virtual Queue Configuration

Reporting

• Aux Codes
• Customizing Reports
• Dispositions
• Interaction Records
• Interpreting Reports
• Metrics
• Removing Users from Reports
• Report Access
• Report Execution Error
• Reporting Database
• Reviewing Scenario Steps
• Scheduled Reports
• Which Report to Use

Scenario Builder

• Request Skill Block
• Scenario Blocks
• Variables

Video Tutorials

• Agent Desktop Voicemail ConfigurationNext >