From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- Callback
Desktop JavaScript API Specification
Purpose
ServicePattern Desktop JavaScript API Specification describes the Desktop JavaScript API that provides access to a number of functions of the ServicePattern Agent Desktop application from the web pages or IFrames loaded into this application from other domains.
For general information about the ServicePattern Agent Desktop application, see ServicePattern Agent Guide. For information about loading web pages into the Agent Desktop from scenarios, see description of the Web Screen Pop block in the ServicePattern Scenario Builder Reference Guide.