From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- 1 Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Project and Code Setup
- In the Visual Studio project where you wish to use the ServicePattern Desktop Integraiton API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
- Instantiate an ADAPI.AgentPlace object.
- Attach event handlers to events generated in ADAPI. This should be done before agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.