Bright Pattern Contact Center Documentation
Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.