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Bright Pattern Contact Center Documentation

Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.

For Agents

Agent Docs are for contact center agents learning about Agent Desktop.

Agent Docs

For Supervisors

Supervisor Docs are for users assigned to supervise teams of agents.

Supervisor docs

For Admins

Configuration and management of a contact center, as well as APIs.

Admin Docs

Release Notes

See our release notes that describe new features and enhancements added to Bright Pattern Contact Center version 3.18 and earlier.

Partner Docs

Our partners can access service provider documentation for product versions 3.18, 3.17, 3.16, and past releases. Note that authorized access is required.


We're happy to help with any questions you might have! Search our documentation, contact Customer Success Management, or connect with us via the Contact Us page.