The following documentation applies to agents working in Bright Pattern Contact Center version 3.18.
Browse real questions (organized by topic) asked by Bright Pattern customers and clients.
Reference and How-To
The Agent Guide provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks.
In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application.