From Bright Pattern Documentation
Contents
- Introduction
- Integration Steps
- 1 Prerequisites
- Integrated Desktop, Click-to-Call and Activity History
- Single Sign-On
- Access to Zendesk Data from Scenarios
- Scenario Example
Zendesk Integration Guide
Prerequisites
You must have admin-level access to both ServicePattern and Zendesk systems.
In addition to access to all regular agent functions, you must have privilege Use Zendesk (see Contact Center Administrator application > Roles > Interaction Handling group of privileges).
All users of the integrated Zendesk/ServicePattern desktop must have accounts in both systems. For single sign-on, these users must have the same email address in both systems. (In ServicePattern, user’s email address in configured via the Users > Contacts tab of the Contact Center Administrator application.)
For types of integration described in this document, ServicePattern version 3.9 or later is required.