From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Purpose
This tutorial will teach you how to use the ServicePattern Desktop Integration API to control agent states and handle calls from .NET-based applications. The complete specification for the .NET version of this API can be found here: http://www.brightpattern.com/doc/client-API/.
For general information about the Agent Desktop functions discussed this tutorial, see corresponding sections of the ServicePattern Agent Guide.