From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- Transfers
- 1 Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Conference
The following code snippet shows how to merge calls into a conference.
- For an conference via consultation, it assumes existence of a held primary call and an active consult call. Execution of the code snippet would be triggered by an explicit user action (e.g., pressing of a Merge button).
- For a single-step conference, it assumes existence of an active primary call and another call attempt initiated by the logged-in user. Execution of the code snippet would be triggered by connection of the second call.
public void MergeCalls(List<Call> calls) {
}
} |
To remove a participant from a conference, the removeParty method from Call should be used as follows:
void RemoveFromConference(string callId, string partyId)
} |
To leave a conference (remove oneself from a conference), use the drop method from Call:
- public void drop();
To end a conference, use the endConference method from Call:
- public void endConference();