From Bright Pattern Documentation
Contents
- Introduction
- Access to Reports and Records
- Interaction Records
- Quality Management
- General Information About Quality Management
- Call Recordings
- Chat Transcripts
- Email Messages
- Screen Recordings
- Agent Timeline
- Detail Reports
- Aggregate Reports
- General Information About Aggregate Reports
- Agent Email Report
- Agent Performance Report
- Agent Time Allocation Report
- Campaign in Time Report
- Monthly Concurrent Users Report
- Dispositions in Time Report
- Email Service Report
- Intra-Team by Service Report
- Intra-Team Performance Report
- Requested Skills Report
- Scenario Block Disconnects Report
- 1 Scenario Block Frequency Report
- Service in Time Report
- Service Metrics Report
- Service Staffing and Overflow Report
- Team Email Report
- Team Operation Quality Report
- Team Performance Report
- Telemarketing Compliance Report
- Virtual Queue (Callback) Report
- Carrier Usage
- Campaign Results
- Recordings Details
Reporting Reference Guide
Scenario Block Frequency Report
This report shows the frequency of execution of each block of a selected scenario relative to execution of other blocks of the same scenario. For each block, the distribution of execution results over possible exits is provided.
| Metric Name | Description |
| Block Type | Scenario block type. |
| Block Title | Scenario block title. |
| Exit | Scenario block exits. |
| Visits | For the block, number of times the given block was executed.
For an exit, number of times the given exit of the block was taken. |
| % | For the block, percent of times the given block was executed relative to number of times all blocks of the given scenario were executed.
For an exit, percent of times the given exit was taken relative to number of times the block was executed. |