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3.15 •
3.16 •
3.17 •
3.18 Recordings
Why does the call recording show a duration of 10:09 when the call only lasted 1:40?
If you drill down into the interaction, you can see the length of each segment of the call. In your case, the call may have been transferred and 10:09 encompasses the entire duration of the call, not just the active talk time. While the overall interaction is 10:09, the talk time that is recorded is only 1:40, which does match the length of the recording.
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