From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Check Availability
- Expected Parameters
- Request Chat
- Request SMS Chat Session
- Get Active Chat
- Send Events
- Get Chat History
- Get New Chat Events
- Upload File
- Get File
- Get Agent Profile Photo
- API Events
Mobile/Web API Specification
Sample Applications
Bright Pattern provides source code of sample customer-facing rich contact applications. This source code can be used as a reference for in-house application development or it can be embedded directly into the customer-facing mobile applications and/or web applications of your organization.
For web chat applications, you can download the source code by clicking the Client application button on the Mobile/Web Scenario Entry page of the Contact Center Administrator application.
For mobile applications, you can obtain the source code by submitting a service request to Bright Pattern Customer Success Management. Partners can download the source code directly from the Bright Pattern Partner Portal.