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Select Service

This function selects the service that will be associated with subsequent call attempts (until another service is selected using this method or via Agent Desktop)

For more information, see the Bright Pattern Contact Center Agent Guide, section How to Make an Internal Call and section How to Make an Outbound Call.

Syntax

selectService(name);

Parameters

name – String containing the name of the selected service; optional

If omitted or empty, subsequent call attempts will not be associated with any service.

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