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• 3.18

Get Metadata

Gets the metadata of a recording.

Request

URL

http[s]://<host>/admin/ws/t/<tenant.url>/recordings/metadata?giid=<GIID>&stepid=<STEP_ID>

HTTP Method

GET

Parameters

Parameter	Data Type	Optional/Required	Description
giid	string	required	global interaction identifier ( GIID)
stepid	string	required	interaction step id

Body

Empty

Response

Data-Type

JSON object

Example

{
    "Start Time": "11/13/2018 05:51:16 PM MSK +03:00",
    "Agent loginId": null,
    "Agent First Name": null,
    "Agent Last Name": null,
    "Customer phone": "3001",
    "Direction": "INBOUND",
    "Service": "Maintenance Renewal",
    "Disposition": null,
    "Notes": "",
    "Voice Signature": "0",
    "Flagged": "0",
    "Talk Time": "0:04",
    "RecordingId": "20181113175116_3001_461CAD1307384B9BA2F78836F4A5A06F.wav",
    "Global Interaction ID": "5C3DD69D-4DB2-4232-A7A9-0813C6EC1F97",
    "Review URL": "https://example.com/admin?giid=5C3DD69D-4DB2-4232-A7A9-0813C6EC1F97&stepId=461CAD13-0738-4B9B-A2F7-8836F4A5A06F",
    "Screen Recording": "0"
}

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