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Outbound Tab

The Outbound tab of the Services and Campaigns section of Contact Center Administrator provides a multiscreen view for the configuration of campaign-specific settings of outbound and blended services.

Outbound tab properties are organized into five screens: General Campaign Settings, Calling Hours, Dial Rules, Do Not Call lists, and Diagnostics. For detailed descriptions, follow these links:

• General Campaign Settings
• Calling Hours
• Dial Rules
• DNC (Do Not Call lists)
• Diagnostics

For the recommended campaign configuration process, see section Outbound Campaign Configuration.

Outbound campaign settings

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