From Bright Pattern Documentation
Contents
- Introduction
- Tutorial
- General Information
- Project and Code Setup
- Threading Model
- Agent Login
- Agent State
- Services
- Making a call
- 1 Transfers
- Conference
- Receiving a call
- Call States
- Wrapping Up After-call Work
- Entering Dispositions and Notes
- Directory
- Recent Interactions
- Favorites
- Notifications
Desktop Integration API .NET Version Tutorial
Transfers
The following method in Call is used to transfer a primary call to a consultation party (assuming that there is an active consult call):
- public ResultCode consultTransfer(Call consultCall)
The following method in Call is used to make a single-step transfer:
- public ResultCode sstepTransfer(string dest)