View source for 3.14:Contact-center-administrator-guide/CallRecording

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For text-based services, the system unconditionally stores all chat transcripts and emails for the period of time agreed upon with your service provider.

Call recording is configured in ''Quality Management > Call Recording'' in the Contact Center Administrator application.


== How to Set Up Call Recording ==
For voice services, you can specify the percentage of calls that will be recorded relative to all calls of your contact center (i.e., both internal and service calls).


'''Step 1: Navigate to ''Call Recording''.'''

From the ''Quality Management'' menu on the left-hand side of the Contact Center Administrator application, select ''Call Recording''.


[[File:contact-center-administrator-guide-image50.jpeg|thumb|650px|center|Quality Management &gt; Call Recording]]


'''Step 2: Set the percentage of call recording.'''
* By default, calls are not recorded. To set a percentage, enter the desired value in the '''Record''' field.
* Note that you can set the percentage of recorded calls [[contact-center-administrator-guide/Users|individually for each user]]. These individual settings will override the contact center setting for the corresponding users. 
* You can also set the percentage of recorded service calls [[contact-center-administrator-guide/PropertiesTab|individually for specific services]]. These service-level settings will also override the contact level setting for the corresponding services. 
* Stored recordings of service calls can be [[contact-center-administrator-guide/ResultsTab|automatically exported]] out of the system at regular intervals.


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