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| − | <translate>= What's New in Version 3.18.0 =
| + | #REDIRECT [[3.18:Whats-new-version-318]] |
| − | The following features are new for Bright Pattern Contact Center version 3.18.0.
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| − | == Blending Inbound/Outbound Predictive Dialing ==
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| − | Starting from this release, the [[Contact-center-administrator-guide/Outbound-DialRules|Dialer]] tracks inbound calls that may be handled by agents who are assigned to work for [[Contact-center-administrator-guide/Outbound-General|outbound campaigns]]. This significantly improves the operation of [[Contact-center-administrator-guide/Outbound-General#Predictive_Options|predictive campaigns]] in blended (inbound/outbound) environments.
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| − | For more information, see the ''Contact Center Administrator Guide'', section [[Contact-center-administrator-guide/Outbound-General|Outbound - General]].
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| − | == Dialable Metric for Wallboard ==
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| − | The Dialable metric is now available in the Wallboard application; it may be displayed in the [[Wallboard-builder-reference-guide/SingleStat|Single Statistic]] widget and [[Wallboard-builder-reference-guide/ServiceGrid|Service Grid]] widget. This metric displays the number of records in the list/campaign of non-closed records that can be called right now (taking into account calling hours and reschedule limitations). For more information, see the ''Wallboard Builder Reference Guide''.
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| − | == Recording Retrieval API Methods ==
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| − | The Recording Retrieval API Specification includes methods for getting audio files and audio recording metadata for recorded voice interactions. To use the API, you need to have the “[[Contact-center-administrator-guide/Privileges#Allow_recording_export_API_access|Allow recording export API access]]” privilege.
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| − | For more information, see the Recording Retrieval API Specification, section [[Recording-retrieval-api-specification/GetFile|Get File]] and [[Recording-retrieval-api-specification/GetMetadata|Get Metadata]].
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| − | == User Management API Extended with Get All Users ==
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| − | The User Management API now includes Get All Users, a new method for automatically exporting detailed information for all users. The method response includes the following new fields: external, voiceMail, and greeting.
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| − | For more information, see the User Management API Specification, section [[User-management-api-specification/GetAllUsers|Get All Users]].
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| − | </translate>
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