From Bright Pattern Documentation
| Line 5: | Line 5: | ||
== Request == | == Request == | ||
=== URL === | === URL === | ||
| − | http[s]://<host> | + | http[s]://<host>/<tenant.url>/recordings/metadata?giid=<GIID>&stepid=<STEP_ID> |
=== HTTP Method === | === HTTP Method === | ||
Revision as of 18:37, 15 November 2018
• 3.18
Contents
- Introduction
- API Methods
Recording Retrieval API Specification
Get Metadata
Gets the metadata of a recording.
Request
URL
http[s]://<host>/<tenant.url>/recordings/metadata?giid=<GIID>&stepid=<STEP_ID>
HTTP Method
GET
Parameters
| Parameter | Data Type | Optional/Required | Description |
| giid | string | required | global interaction identifier ( GIID) |
| stepid | string | required | interaction step id |
Body
Empty
Response
Data-Type
JSON object
Example
{
"Start Time": "11/13/2018 05:51:16 PM MSK +03:00",
"Agent loginId": null,
"Agent First Name": null,
"Agent Last Name": null,
"Customer phone": "3001",
"Direction": "INBOUND",
"Service": "Maintenance Renewal",
"Disposition": null,
"Notes": "",
"Voice Signature": "0",
"Flagged": "0",
"Talk Time": "0:04",
"RecordingId": "20181113175116_3001_461CAD1307384B9BA2F78836F4A5A06F.wav",
"Global Interaction ID": "5C3DD69D-4DB2-4232-A7A9-0813C6EC1F97",
"Review URL": "https://example.com/admin?giid=5C3DD69D-4DB2-4232-A7A9-0813C6EC1F97&stepId=461CAD13-0738-4B9B-A2F7-8836F4A5A06F",
"Screen Recording": "0"
}