Revision as of 21:53, 16 July 2019 (view source) Tracy (talk | contribs) ← Older edit		Revision as of 21:57, 16 July 2019 (view source) Tracy (talk | contribs) (Undo revision 29209 by Tracy (talk)) Newer edit →
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	=== URL ===		=== URL ===
−	http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/audio?giid=<GIID>	+	http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/audio?giid=<GIID>&stepid=<stepId>
	=== HTTP Method ===		=== HTTP Method ===
Line 186:		Line 186:
	=== URL ===		=== URL ===
−	http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/metadata?giid=<GIID>	+	http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/metadata?giid=<GIID>&stepid=<stepId>
	=== HTTP Method ===		=== HTTP Method ===
Line 213:		Line 213:
	"RecordingId":"20170810101832_3001_A3BF72D5E65846F1A2387CA11F7AD4ED.wav",		"RecordingId":"20170810101832_3001_A3BF72D5E65846F1A2387CA11F7AD4ED.wav",
	"Global Interaction ID":"F663B850-6FC4-4B5E-9DC4-69E62FADD0E4",		"Global Interaction ID":"F663B850-6FC4-4B5E-9DC4-69E62FADD0E4",
−	"Review URL":"https://example.com/admin?giid=40C6CA6E-98E2-4116-86EF-925883CFFE36",	+	"Review URL":"https://example.com/admin?giid=40C6CA6E-98E2-4116-86EF-925883CFFE36&stepId=A3BF72D5-E658-46F1-A238-7CA11F7AD4ED",
	"Screen Recording":"0"		"Screen Recording":"0"
	}		}

---

Revision as of 21:57, 16 July 2019

API Description

Authenticate

Authenticate user on server. In the case of successful authentication, the server sets session cookies.

Note that the user must have privileges "Access Realtime Stats API", "View real-time agent metrics", and "View real-time service metrics" enabled, as well as be the assigned supervisor for the corresponding teams.

URI

https://{host:port}/statsapi/auth

HTTP Method

POST

Body

{
    "tenant_url" : "<tenant_url>",
    "username" : "<username>",
    "password" : "<password>"
}

Response

• 401 – Unauthorized
• 200 – OK

{
    "token": <token>
}

The token has the same value that is set in the server cookie. The cookie can also be supplied manually on a request using Cookie header.

Cookie:X-STATSAPI-TOKEN=88d41319-cb02-4d9a-a1f3-bd2611cd7f68; X-STATSAPI-TENANT=tenant.brightpattern.com; X-STATSAPI-LOGIN=john.smith

The cookie is valid until next user login into any wallboard (one cookie per user).

Create subscription

Creates subscription for specific set of metrics. Each client can have only one active subscription.

URI

https://{host:port}/statsapi/subscription

HTTP Method

POST

Body

{
    "<app id>": {
        "stats_totals": ["statistic name" ], //array of statistics
        "service_grids": [//array of service grid definitions 
            {
                "id": "<grid Id>",
                "columns": [//array of stats for columns
                    {
                        "id": "<column id>",
                        "stat_name": "<statistic protocol name>|SUM", 
                        "sum_stat_names": ["<(optional)list of statistic protocol name for sum>"]
                    }
                ], 
                "order_by": "<column id>",
                "order_dir": "ASC|DESC",
                "limit": "<count of top records>",
                "filter_by": "<column id>",
                "filter_value": "<value>",
                "filter_operation": "EQ|NE|LT|GT|LE|GE"
            }
        ],
        "agent_grids": [ //array of agent grid definitions  
            {
                "id": "<grid Id>",
                "columns": [//array of stats for columns
                    {
                        "id": "<column id>",
                        "stat_name": "<statistic protocol name>|SUM", 
                        "dispositions": ["<(optional)list of dispositions>"],
                        "sum_stat_names": ["<(optional)list of statistic protocol name for sum>"]
                    }
                ], 
                "order_by": "<column id>",
                "order_dir": "ASC|DESC",
                "limit": "<count of top records>",
                "filter_by": "<column id>",
                "filter_value": "<value>",
                "filter_operation": "EQ|NE|LT|GT|LE|GE"
            }
        ]
        "chat_messages": {//top of internal chat messages  
        "filter": "<filter by message content>",
        "limit": "<count of top records>"
        },
    }
}

Response

• 400 – Bad Request

{
    "error_code": <error code>,
    "error_message": "<error message>"
}

• 401 – Unauthorized
• 409 – limit of active subscriptions exceeded for tenant
• 200 – OK subscription was created

Delete subscription

Deletes active subscription, clears data cache on server

URI

https://{host:port}/statsapi/subscription/active

HTTP Method

DELETE

Get available agents

Gets "true" or "false" value for agents ready to handle a specific service.

URI

https://{tenant_url:port}/statsapi/info/check_available_agents?service={service-name}

HTTP Method

GET

Note: No authentication or subscription is needed.

Response

• 200 – OK

{
    “availability”: [ true | false ] 
}

• True – "Number of ready agents" > 0 for the specific service (i.e., at least one agent is available)
• False – "Number of ready agents" is 0 for the specific service (i.e., no agent is available)

Get dispositions

Gets disposition names for all supervised services.

URI

https://{host:port}/statsapi/cfg/dispositions

HTTP Method

GET

URL Parameters

• agentCanSelect = 1
• inbound = 1
• outbound = 1
• preview = 1

Response

• 401 – Unauthorized
• 200 – OK

{
    "dispositions": ["<disposition name>", ...] 
}

Get file

Gets the audio file of a recording.

URL

http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/audio?giid=<GIID>&stepid=<stepId>

HTTP Method

GET

Body

Empty

RESULT

Audio file (WAV)

Response Codes

• 200 – Success
• 401 – Authentication failed
• 403 – User authenticated, but does not have sufficient privileges
• 404 - File not found

Get metadata

Gets the metadata of a recording.

URL

http[s]://<host>:<port>/admin/ws/t/<tenant_url>/recordings/metadata?giid=<GIID>&stepid=<stepId>

HTTP Method

GET

Body

Empty

RESULT

JSON object

Example

{
"Start Time":"08/10/2017 10:18:32 AM PDT -07:00",
"Agent loginId":null,
"Agent First Name":null,
"Agent Last Name":null,
"Customer phone":"3001",
"Direction":"INBOUND",
"Service":null,
"Disposition":null,
"Notes":"",
"Voice Signature":"0",
"Flagged":"0",
"Talk Time":"0:23",
"RecordingId":"20170810101832_3001_A3BF72D5E65846F1A2387CA11F7AD4ED.wav",
"Global Interaction ID":"F663B850-6FC4-4B5E-9DC4-69E62FADD0E4",
"Review URL":"https://example.com/admin?giid=40C6CA6E-98E2-4116-86EF-925883CFFE36&stepId=A3BF72D5-E658-46F1-A238-7CA11F7AD4ED",
"Screen Recording":"0"
}

Response Codes

• 200 – Success
• 401 – Authentication failed
• 403 – User authenticated, but does not have sufficient privileges
• 404 - File not found

Get subscription data

Gets statistics data of an active subscription.

URI

https://{host:port}/statsapi/subscription/data

HTTP Method

GET

Response

• 401 – Unauthorized
• 404 – Bad Request (There is no active subscription)
• 204 –No Content (Data is not ready yet)
• 200 – OK

{
    {
        "<app id>": {
        "stats_totals": {//array of single statistics
        "<statistic name>": <statistic value>
    }, 
    "service_grids": [//array of service grids 
        {
            "id": "<grid Id>",
            "values": [
                {
                    "<column id>": "<statistic value>"
                }
            ]
        }
    ],
    "agent_grids": [ //array of agent grids 
        {
            "id": "<grid Id>",
            "values": [
                {
                    "<column id>": "<statistic value>"
                }
            ]
        }
    ],
    "chat_messages": [
        {
            "id": "<message id>",
            "login_id": "<sender loginId>",
            "first_name": "<sender first name>",
            "last_name": "<sender last name>",
            "send_time": "<utc timestamp>",
            "is_urgent": "1|0",
            "content": "<chat message>"
        }
    ]
    }
}

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