Contents
Bright Pattern Contact Center Documentation
Welcome to Bright Pattern!
Bright Pattern helps brands create effortless customer experiences. Cloud-first and omnichannel by design, our software makes it easy to create continuous conversations with customers on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our tools for automation, reporting, quality management, and workforce management to help increase agent productivity and engagement.
Get familiar with Bright Pattern omnichannel cloud contact center software and explore all features of our applications:
- Agent Desktop for real-time customer interactions
- Contact Center Administrator for contact center configuration
- Service Provider for system management
How to Use Our Docs
Bright Pattern documentation is designed to help you understand applications based on both the product version and your role (i.e., partner, system administrator, supervisor, agent).
You can use the Search box to find specific topics, or click the following links to browse docs according to your contact center role. When searching or browsing, it is important to know which software version you are using, as the features included in each version may differ.
There are two major versions of Bright Pattern Contact Center: 3 and 5. The latest version of Bright Pattern Contact Center is version 5.2.1. For users of version 3 software, the latest version is 3.16.2.
See all documentation for versions 3.8 through 5.2.
Partners
Bright Pattern partners may access special docs related to system installation, configuration, and service management.
Version 5 Partner Docs are available upon login to this documentation platform. Partners can log in using the User button 
at the top of this page.
Version 3 Partner Docs are available on the Partner Portal.
Administrators
Admins responsible for the configuration and management of their contact center should reference:
Supervisors
Users who are assigned to supervise teams will find the following resources helpful:
Agents
Contact center agents can discover the tools available on our unified Agent Desktop:
Questions?
We're happy to help with any questions you might have! Search our documentation, contact Success Management, or connect with us via the Us page. You can also post comments to documentation articles.