From Bright Pattern Documentation
Contents
- Introduction
- API Methods
- General Information
- Dial Number
- Select Service
- Single-Step Transfer
- Single-Step Conference
- Terminate Interaction
- Set Notes
- Set Disposition
- Complete Interaction
- Complete Interaction with Disposition and Notes
- Get Call Recording Status
- Start Call Recording
- Stop Call Recording
- Mute Call Recording
- Unmute Call Recording
- Get Screen Recording Status
- Stop Screen Recording
- Pause Screen Recording
- Resume Screen Recording
- 1 Callback
Desktop JavaScript API Specification
Callback
| Syntax | callback = function(data) {
data.recording = 1/0; data.muted = 1/0; data.paused = 1/0; } |
| Description | Function that is called upon completion of the call/screen recording methods. |
| Parameters | data.recording – boolean; indicates if voice/screen recording is currently in progress; note that voice recording is applied to interactions (calls), while screen recording is applied to user sessions
data.muted – boolean; indicates if voice recording is currently muted; returned only for the voice recording methods data.paused – boolean; indicates if screen recording is currently paused; returned only for the screen recording methods |