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List of List Metrics

The table below provides detailed description of the real-time metrics that apply to individual calling lists within campaigns and can be displayed via the Lists View. Metrics are arranged in the alphabetical order.

The term records in the descriptions below shall be interpreted as records of the given list within the given campaign. Note that if any filters were applied to this list when it was associated with the given campaign, the filtered-out records are excluded from any of the metrics below.


Metric Name Description
Completed Number of records that have been completed (i.e., the records for which final dispositions have been set).
Dialable Number of records that can be dialed at this moment. Compare this to the Total Remaining metric that counts all records whose processing within this campaign has not finished. A difference between the two normally indicates that, even though you still have records to process, some of those records have been rescheduled for a future time and, therefore, you may have substantially fewer records that can be actually dialed at the moment. This metric excludes personally assigned records.
Expired Number of records whose processing was finished because the time period during which those records could be called has expired. A record may be set to expire if, for example, the customer agreed to be contacted (opted in) for a limited period of time or to avoid any chance of calling numbers that may have been added to a national or regional/state do-not-call list after they were imported into the system for dialing.
P. A. Completed Number of personally assigned records completed since the beginning of the campaign. This metric is meaningful for preview campaigns only.
P. A. Remaining Number of personally assigned records whose processing within this campaign has not finished. This metric is meaningful for preview campaigns only.
Total Completed Total number of records completed since the beginning of the campaign. Includes personally assigned records.
Total

Completed %

Percent of Total Completed relative to Total Records.
Total DNC Total number of records excluded from dialing since the beginning of the campaign because they matched records in the associated Do Not Call lists. Includes personally assigned records.
Total Records Total number of records in the list. Includes personally assigned records.
Total Remaining Total number of records whose processing within this campaign has not finished. Includes personally assigned records.


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