From Bright Pattern Documentation
Contents
- Introduction
- Starting Your Working Session
- Viewing Real-time Metrics
- General Information About Metric Viewing
- Customization of Metric Views
- Understanding Real-time Metrics
- Service Metrics View
- List of Service Metrics
- Skill Metrics View
- List of Skill Metrics
- Agent Metrics View
- List of Agent Metrics
- Real-Time Metric Alerts
- Active Agent Management
- Changing Agent State
- Individual Chat
- Team Chat
- Call Recording
- Call Monitoring, Coaching and Barge-in
- Continuous Agent Monitoring
- Grading Calls in Progress
- Agent Screen Monitoring
- Managing Calendar Events
- Quality Management
- Campaign Operation
- General Information About Campaign Operation
- General Campaign Metrics View
- Individual Campaign Metrics View
- List of Campaign Metrics
- Quota Metrics View
- List of Quota Metrics
- Campaign Start and Stop
- Lists View
- List of List Metrics
- 1 Enabling and Disabling Lists within a Campaign
- Campaign Teams View
- Adding and Removing Campaign Teams
- Email Queue Management
- General Information About Email Queue Management
- Assigning Email to an Agent
- Managing Personal Email Queues
Supervisor Guide
Enabling and Disabling Lists within a Campaign
By default, all lists associated with a campaign are considered disabled, i.e., they have to be activated within the given campaign before any records from those lists will be dialed.
The current statuses of lists are displayed in column Enabled of the general campaign metrics view. For a list selected in this view, the status is also indicated by the name of the toggle button below the metrics table. The button will be named Enable for an inactive list, or Disable for an active one.
- To enable an inactive list, select this list in the list metrics view, and click the Enable button. The order in which the system will start dialing records from this list relative to other active lists will be defined by the Order and Ratio settings.
- To disable an active list, select this list in the list metrics view, and click the Disable button. The system will stop making new call attempts for any records of this list immediately. All call attempts that may have been in progress will be finished normally.
Note that lists can also be enabled and disabled via the list-campaign association page of the Contact Center Administrator application.