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API Events

evtApiUp

Syntax	void evtApiUp(System.EventArgs args);
Description	Sent when the API is successfully connected (or reconnected) to the softphone. Note that no information is provided about calls which may already be present on the Agent Desktop.

evtApiDown

Syntax	void evtApiDown(System.EventArgs args);
Description	Sent when the ShutdownAPI method is called or when the API loses connection to the softphone. In case of connection loss, the API will try to reconnect every 15 seconds; once reconnected the evtApiUp event is sent.

evtCallDialing

Syntax	void evtCallDialing(DesktopControlAPI.CallArgs args);
Description	Sent when the softphone starts dialing a call. Note that this event reports calls both initiated by a prior CallDial method and dialed directly from the Agent Desktop. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

evtCallOffered

Syntax	void evtCallOffered(DesktopControlAPI.CallArgs args);
Description	Sent when the softphone receives a new incoming call. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

evtCallDisconnected

Syntax	void evtCallDisconnected(DesktopControlAPI.CallArgs args);
Description	Sent when an existing call is released. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

onError

Syntax	void onError(DesktopControlAPI. ErrorEventArgs args);
Description	Sent when an error occurs while executing a method. For parameters, see description of auxiliary class DesktopControlAPI.ErrorEventArgs.

onCallRecordingStarted

Syntax	void onCallRecordingStarted(DesktopControlAPI.CallArgs args);
Description	Sent when call recording is started. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

onCallRecordingStopped

Syntax	void onCallRecordingStopped(DesktopControlAPI.CallArgs args);
Description	Sent when call recording is stopped. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

onCallRecordingMuted

Syntax	void onCallRecordingMuted(DesktopControlAPI.CallArgs args);
Description	Sent when call recording is muted. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

onCallRecordingUnmuted

Syntax	void onCallRecordingUnmuted(DesktopControlAPI.CallArgs args);
Description	Sent when call recording is unmuted. For parameters, see description of auxiliary class DesktopControlAPI.CallArgs.

onScreenRecordingStarted

Syntax	void onScreenRecordingStarted(DesktopControlAPI.ScreenRecordingArgs args);
Description	Sent when screen recording is started. For parameters, see description of auxiliary class DesktopControlAPI.ScreenRecordingArgs.

onScreenRecordingCompleted

Syntax	void onScreenRecordingCompleted(DesktopControlAPI.ScreenRecordingArgs args);
Description	Sent when screen recording is stopped. For parameters, see description of auxiliary class DesktopControlAPI.ScreenRecordingArgs.

onScreenRecordingsMuted

Syntax	void onScreenRecordingsMuted(DesktopControlAPI. BaseEventArgs args);
Description	Sent when screen recording is muted. For parameters, see description of auxiliary class DesktopControlAPI.BaseEventArgs.

onScreenRecordingsUnmuted

Syntax	void onScreenRecordingsUnmuted (DesktopControlAPI.BaseEventArgs args);
Description	Sent when screen recording is unmuted. For parameters, see description of auxiliary class DesktopControlAPI.BaseEventArgs.

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