From Bright Pattern Documentation
Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_step_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 service_performance
Reporting Database Specification
service_performance
This table contains a subset of metrics from the service_in_time_counters table.
This table is maintained only in order to support existing service-related custom reports designed prior to release 3.5.2. All metrics found in this table are also available in the service_in_time_counters table, which is recommended for development of any new service-related reports.