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List of Quota Metrics

The table below provides detailed description of the real-time metrics that apply to quota groups configured within a campaign and displayed via the Quota Metrics View. Metrics are arranged in the alphabetical order.

Note the following considerations regarding the quota metrics:

• The term records in the metric definitions shall be interpreted as records of of the list associated with the given campaign and currently enabled within this campaign. Note that a quota based campaign can only have one list enabled within it at a time.
• Metrics have different meanings depending on the quota type: field-based, disposition-based, or list-wide. For the differences between these quota types, see description of the Quota metric. For more information about campaign quotas, see section Lists Tab of the ServicePattern Contact Center Administration Guide.

Metric Name	Description
Completed	For field-based quota groups, number of records matching the group selection criteria that have been completed (i.e., the records for which any final disposition have been set). For disposition-based quota groups or a list-wide quota, total number of records in the list that have been completed (i.e., the records for which any final disposition have been set).
Quota	Quota configured for this group: For field-based quota groups, number of records matching the group selection criteria that must completed with any disposition of "success" type. For disposition-based quota groups, number of records in the list that must be completed with the disposition specified for this group. For a list-wide quota, number of records in the list that must completed with any disposition of "success" type. Note that any changes in configured quota values will be reflected here only after the campaign is started.
Remaining	For field-based quota groups, number of records matching the group selection criteria whose processing within this campaign has not finished. For disposition-based quota groups or a list-wide quota, total number of records in the list whose processing within this campaign has not finished.
Successes	For field-based quota groups, number of records matching the group selection criteria that have been completed with any disposition of "success" type. For disposition-based quota groups, number of records in the list that have been completed with the disposition specified for this group. For a list-wide quota, number of records in the list that have been completed with any disposition of "success" type.
Total Records	For field-based quota groups, total number of records in the list matching the group selection criteria. For disposition-based quota groups or a list wide quota, total number of records in the entire list.

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