From Bright Pattern Documentation
Contents
- Introduction
- Configuration
- Prerequisites
- Oracle Service Cloud Integration Setup
- Accessing Oracle Service Cloud Data from Scenarios
- Features and Usage
Oracle Service Cloud Integration Guide
Scope
The RightNow Integration Guide discusses the following aspects of Oracle Service Cloud integrations:
- Oracle Service Cloud Integration Setup
- How to Set Up the Integrated Agent Desktop
- Accessing Oracle Service Cloud Data from Scenarios
- Configuration
- Scenario Blocks
- Integrated Agent Desktop
- Features
- Softphone and Click-to-Call
- Built-In Softphone
- How to Use the Click-to-Call function
- Activity History
- Becoming Familiar with Activity History