From Bright Pattern Documentation
Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 service_performance
Reporting Database Specification
service_performance
service_performance metrics are a subset of metrics derived from the service_in_time_counters table.
Such metrics are maintained only in order to support existing service-related custom reports designed prior to the release of Bright Pattern Contact Center version 3.5.2. All service_performance metrics are available in the service_in_time_counters table, which is recommended for the development of any new service-related reports.