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Desktop JavaScript API Specification

Introduction

• Purpose
• Audience

API Methods

• General Information
• Dial Number
• Select Service
• Single-Step Transfer
• Single-Step Conference
• Terminate Interaction
• Set Notes
• Set Disposition
• Complete Interaction
• Complete Interaction with Disposition and Notes
• Get Call Recording Status
• Start Call Recording
• Stop Call Recording
• Mute Call Recording
• Unmute Call Recording
• Get Screen Recording Status
• Stop Screen Recording
• Pause Screen Recording
• Resume Screen Recording
• Callback