From Bright Pattern Documentation
Contents
- Introduction
- Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_step_counters
- concurrent_users
- Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- 1 scenario_step_counters
Reporting Database Specification
scenario_step_counters
Each row of this table counts the number of times a specific block of the scenario specified in the scenario_name field was executed with a specific result during the aggregation interval.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key. |
| agg_run_id | BINARY (16) | Aggregator run that produced this record. |
| start_time | DATETIME | Start time of the aggregation interval. |
| end_time | DATETIME | End time of the aggregation interval. |
| scenario_name | VARCHAR | Name of the service as defined in configuration. |
| block_type | VARCHAR | Type of the scenario block. |
| block_title | VARCHAR | Block title as defined in scenario. |
| exit_id | VARCHAR | Block exit identifier. |
| caller_disconnect | BIT | TRUE if the interaction was disconnected by the remote party while this block was executed. |
| num_steps | BIGINT | Number of times the block specified in the block_title field was executed with the given result (either the exit specified in the exit_id field or abandoned by the caller as indicated by the caller_disconnect field). |