From Bright Pattern Documentation
Contents
- Introduction
- 1 Purpose
- Integration Steps
- Prerequisites
- Integrated Desktop, Click-to-Call and Activity History
- Single Sign-On
- Access to Zendesk Data from Scenarios
- Scenario Example
Zendesk Integration Guide
Purpose
The ServicePattern Zendesk Integration Guide provides detailed instructions for setting up your ServicePattern contact center solution to function in an integrated manner with your Zendesk applications, including single agent sign-on, Zendesk-data-driven interaction routing, integrated agent desktop, screen-pop, activity history, and click-to-call functions.