From Bright Pattern Documentation
Contents
- Introduction
- Creating Custom Report Templates
- Prerequisites
- Downloading Libraries and Localization Resources
- Importing Libraries
- Creating Data Adapter
- Importing Localization Resources
- Downloading Report Templates
- Importing and Modifying Report Templates
- Previewing and Saving Modified Report Templates
- Uploading Modified Report Templates
Custom Reporting Tutorial
Audience
This tutorial is intended primarily for professionals responsible for design, development, and testing of custom applications and reports in your contact center.
Readers are expected to be have experience with relational databases and Jaspersoft Studio as well as solid understanding of contact center operations and resources that are involved in such operations.