From Bright Pattern Documentation
Contents
- Introduction
- Configuring Jaspersoft Studio
- Prerequisites
- Downloading Libraries and Localization Resources
- Importing Libraries
- Creating a Data Adapter
- Importing Localization Resources
- Customizing JRXML Report Templates
- Downloading Report Templates
- Importing and Modifying Report Templates
- Previewing and Saving Modified Report Templates
- Uploading Modified Report Templates
- Customizing BPXML Report Templates
Custom Reporting Tutorial
Audience
The Bright Pattern Contact Center Custom Reporting Tutorial is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.
Readers are expected to be have experience with relational databases and Jaspersoft Studio, as well as a solid understanding of contact center operations and resources that are involved in such operations.