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• 3.10 • 3.11 • 3.12 • 3.13

Access to RightNow Data from Scenarios

Step 1. Open the ServicePattern Contact Center Administrator application, go to Call Center Configuration > Integration Accounts, click Add account, select RightNow, and click OK.


Rightnow-integration-guide-image17.PNG


Step 2. Create a Name for this integration account.

Step 3. Copy your RightNow domain URL and paste it to the URL field.

Step 4. Provide username and password for to access the RightNow data via this integration account. Click Apply.

Step 5. Click the Test connection button. You should receive confirmation that the connection between the ServicePattern platform and RightNow data repository is valid.

Step 6. To access RightNow data from scenarios and enable screen-pop, use the following blocks of the ServicePattern Scenario Builder application:


Note: You can create multiple RightNow integration accounts for access to different RightNow systems. If you have multiple integration accounts, use scenario block RightNow Select Account to specify the integration account that will be used by RightNow blocks in the given scenario. If this block is not used, all RightNow blocks in the given scenario will use access data from the integration account marked as Default account (see the screenshot).


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