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RightNow Select Account

Your contact center configuration may contain multiple RightNow integration accounts for access to different RightNow systems. Use this block to specify the integration account that will be used by subsequent RightNow blocks in the given scenario. If this block is not used, all RightNow blocks in the given scenario will use access data from the integration account marked as Default account.


Settings

  • Title text – The name of the block instance.

  • Account – Name of the RightNow integration account that will be used for access to RightNow data by subsequent RightNow blocks in the given scenario.

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