Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- 1 Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Set Prompt Language
This block determines the language in which the blocks following this block will play their prompts. This block is typically used in the conditional exits of the Menu block that offers a choice of languages to the caller. This block can also be used to determine the language in which the Record block will record shared voice segments.
- Note: Each application you develop has built-in multilingual prompt management. You can add or remove languages using the Prompt Manager. Each prompt has versions for all languages defined in the system. By default, English is always defined.
The block has a drop-down list containing all languages defined for your scenario. You can enable additional languages for the scenario in the Prompt List dialog box. To configure the block, select the language in the drop-down list. The label of the Set Prompt Language block changes in the flowchart will display: Set Prompt Language “[language]”.
Once the Set Prompt Language block sets the language, each subsequent block will play (or record) prompts in that language until another Set Prompt Language block changes the language.