Contents
- Introduction
- Scenario Builder Application
- Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Attached Data
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- If
- Internal Message
- Log
- Menu
- Play Prompt
- Record
- Request Callback
- 1 Request Input
- Request Skill or Service
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Update
- Save Survey Response
- Self-Service Provided
- Search Directory
- Send Message
- Set Agent State
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update
- Variables and Expressions
- Voice Segment Types
- Scenario Example
Request Input
This block is used to request information from a chat customer. It can be used, for example, to ask for customer information at the beginning of the chat session (first and last name, email address, etc.), or to offer the customer a satisfaction survey at the end of the session.
Conditional Exits
- Timeout - Executes if no customer input is received within the specified timeout.
Settings
Title text - The name of the block instance.
Prompt with – The type of prompt to be used to request input. For a web chat form, select HTML and specify the Form HTML code of the page that will be presented to the customer to request information. For a mobile form, select form and specify the Form name, i.e., the name of the form that is to be displayed by the mobile application. To request input via a message directly in the chat window, select test message and specify the text of the Message to send.
Timeout after – Specifies for how long the block will wait for customer’s input before taking conditional exit Time Out.