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Disposition System

The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop. For more information, see section How to Enter Dispositions and Notes of the ServicePattern Agent Guide. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop, i.e., the disposition set configured for the service/campaign associated with the given interaction.