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Disposition System

The Disposition System component is a drop-down menu that duplicates the function of the Disposition Selector of the Agent Desktop application. For more information, see section How to Enter Dispositions and Notes of the Agent Guide. A form can have only one component of this type and it will have the same disposition set as the Disposition Selector of the Agent Desktop (i.e., the disposition set configured for the service/campaign associated with the given interaction).

Activity form disposition system component

To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Settings for the Disposition System component can be specified as follows.


Select or define the text style for this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note

Disposition system component settings

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