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• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Contents

  • 1 Oracle Service Cloud Integration Guide

Oracle Service Cloud Integration Guide

Introduction

  • About
  • Audience
  • Scope

Configuration

  • Prerequisites
  • RightNow Integration Setup
  • Accessing RightNow Data from Scenarios

Features and Usage

  • Integrated Agent Desktop
  • Softphone and Click-to-Call
  • Activity History
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