• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Oracle Service Cloud Integration Guide

Introduction

• About
• Audience
• Scope

Configuration

• Prerequisites
• RightNow Integration Setup
• Accessing RightNow Data from Scenarios

Features and Usage

• Integrated Agent Desktop
• Softphone and Click-to-Call
• Activity History