From Bright Pattern Documentation
Jump to: navigation, search
• 3.10 • 3.11 • 3.12 • 3.13 • 3.14 • 3.15 • 3.16 • 3.17 • 3.18

Purpose

The ServicePattern Salesforce.com CTI Integration Guide provides detailed instructions for setting up your ServicePattern contact center solution to function in an integrated manner with your Salesforce.com (SFDC) applications, including single agent sign-on, SFDC-data-driven interaction routing, screen-pop, activity history, and click-to-call functions.


Next >
Next >