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The Hyperlink component is used to add a URL to your form. When an agent clicks the hyperlink, the target web page opens in a separate browser tab/window.

Activity form Hyperlink component

To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Settings must be specified on the pane that appears.


Select or define the text style for this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note

Link text

Enter the text of the hyperlink to be displayed on the form.

Hyperlink URL

Hyperlink URL is the URL of the target web page that is supposed to open when the user clicks the hyperlink text.

Activity form Hyperlink component settings

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