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MediaPlayer URL

The MediaPlayer URL component is used to play the specified message to the agent. This can be used, for example, for voicemail-based preview campaigns, where voicemail messages initially received from customers via an interactive voice response (IVR) application are used to form a calling list for a follow-up outbound campaign. During the campaign, preview forms appearing in the Agent Desktops will have MediaPlayer URL links, allowing the agents to listen to customers’ messages before calling them.

Activity form MediaPlayer URL component

To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.


Settings must be specified for the component.


Select or define the text style for this element. Choose from the following options:

  • << None >>
  • Text
  • Title
  • Label
  • Hyperlink
  • Note

MediaPlayer URL

Specify the link to the message to be played. This can be a scenario variable in the $(varname) format.

Activity form MediaPlayer URL component

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