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MediaPlayer URL

The MediaPlayer URL component is used to play the specified message to the agent. This can be used, for example, for voicemail-based preview campaigns, where voicemail messages initially received from customers via an IVR application are used to form a calling list for a follow-up outbound campaign. During the campaign, preview forms appearing in the Agent Desktops will have MediaPlayer URL links, allowing the agents to listen to customers’ messages before calling them.


  • Style – Select or define the text style for this element.

  • MediaPlayer URL – Specify the link to the message to be played. This can be a scenario variable in the $(varname) format.

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