From Bright Pattern Documentation
Contents
- Introduction
- Form Builder Application
- Form Components
- Label
- Picture
- Hyperlink
- Call Number
- Disposition Button
- 1 MediaPlayer URL
- Disposition System
- Complete System
- Notes System
- Voice Signature System
- Add Activity System
- Reminder System
- Field
Form Builder Reference Guide
MediaPlayer URL
The MediaPlayer URL component is used to play the specified message to the agent. This can be used, for example, for voicemail-based preview campaigns, where voicemail messages initially received from customers via an IVR application are used to form a calling list for a follow-up outbound campaign. During the campaign, preview forms appearing in the Agent Desktops will have MediaPlayer URL links, allowing the agents to listen to customers’ messages before calling them.
Settings
Style – Select or define the text style for this element.
MediaPlayer URL – Specify the link to the message to be played. This can be a scenario variable in the $(varname) format.