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Uploading Modified Report Templates

Once you have finished customizing your report template, you can upload it to the Contact Center Administrator application and put it to use. Revised report templates are available for use as soon as they are uploaded.

In the Contact Center Administrator application,

1. Navigate to Report Templates.
2. Click + to add a new report template.
3. Specify the report name and category, and click upload.
4. Select the template you saved previously.
5. Click the Upload button.

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