From Bright Pattern Documentation
< 3.15:Faq
Contents
- Introduction
- Agent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Voicemail
- Contact Center Administrator
- Callback
- Caller ID
- Email SMTP Settings
- 1 Exporting Recordings
- Help Screens
- Hold Music
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue Configuration
- Reporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Occupancy
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to Use
- Scenario Builder
- Video Tutorials
Frequently Asked Questions
Exporting Recordings
How do I get internal call recordings that are not associated with a service to be exported?
The calls must be associated with a service to be available for export. Refer to the Contact Center Administrator Guide, section Services & Campaigns and section Results Tab for more information on setting up services and exporting call recordings.
Can recorded calls be downloaded in bulk?
The periodic exports function makes it is possible to download the details of many recorded calls at once, rather than getting recorded calls individually.
Periodic Recording Export Jobs allows you to configure multiple export jobs for call recordings of a particular service or campaign. Each export job can have its own schedule, destination, file name format, and a set of filters. For detailed descriptions of each property or setting, refer to the Contact Center Administrator Guide, section Results Tab.